What changes are coming? Roehm: With the further development of video on demand, IPTV, mobile, and many other emerging media opportunities, we have seen several “bad” user experiences. All too often, the focus is on “if we build it they will come” or “technology for the sake of technology.” Finally, we are seeing more and more content distribution companies match the channel and devices to the message or content; thus, creating a positive user experience. However, we need to keep in mind that sometimes everyone just wants to sloth on the sofa and not have to “work” to consume media...